Thank you for choosing ronzeil! We are committed to providing you with the best shopping experience, including a transparent and efficient shipping process. Below you will find all the necessary details about our shipping policy.
Processing Time:
Orders are typically processed and shipped within 1-2 business days after payment verification (excluding weekends and holidays).
Please note that during peak seasons or promotions, processing times may be slightly longer. We appreciate your patience and understanding.
Transportation Methods And Rates:
When you purchase a Ronzeil Dog Treadmill, enjoy the convenience of free standard shipping via UPS/Fedex on all U.S. & AU orders. Our commitment to your satisfaction goes beyond purchase to ensure a seamless delivery experience averaging 3-7 business days.
For logistics in other countries, the express delivery time is approximately 7 to 10 business days, and customers need to pay a shipping fee of US$99.
| Carrier | ORIGIN Of Shipping | World / Region | Period | Shipping Charge |
| UPS/Fedex | USA, AU | USA, AU | 3-7 Business Days | Free Shipping |
| UPS/Fedex | China | World wide, Except USA | 7-10 Business days | 199US$ |
Please note that unforeseen circumstances such as customs delays or extreme weather conditions may affect delivery times. We appreciate your patience and understanding during this situation.
Order Tracking:
Once your order ships, you will receive a shipping confirmation email with tracking information.
You can track your order through our website or the courier company's website using the tracking number provided.
International Transportation Tariff Issues:
We offer international shipping to select countries. International shipping charges and delivery times vary by destination.
Customers are responsible for paying any duties, taxes or import fees imposed by their country's customs authorities.
Order Status Update:
You will receive email updates throughout the shipping process, including order confirmation, shipping confirmation, and delivery confirmation.
If you have any questions or concerns about your order status, please feel free to contact our customer service team for assistance.
Shipping Restrictions:
Certain items may be subject to shipping restrictions due to size, weight, or regulatory reasons. We will notify you if there are any restrictions on your order.
Address Accuracy:
Please make sure your shipping address is accurate and complete to avoid any delays or delivery issues. We are not responsible for orders shipped to an incorrect address provided by the customer.
Order Changes And Cancellations:
We accept order cancellation before the product is shipped. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Returns Due To Transportation Problems:
If your order is lost, damaged, or incorrect due to shipping issues, please contact our customer service team within 30 days of receiving your order for assistance.
Contact US:
If you have any questions, concerns, or special requests about our shipping policies, please feel free to contact our customer service team at service@ronzeil.com. We're here to help!
NOTE: This shipping policy is subject to change without notice. Please refer to our website for the latest information.